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Rick M Ovb

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| map-marker Nanaimo, British Columbia

Mr Rooter - False advertising and incompetent service

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Mr Rooter - False advertising and incompetent service
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I contacted MrRooter of Vancouver Island to do a trenchless water line replacement. They gave me a quote of $6,000. The result? They were unable to pull more than a foot of line, but still gave me an invoice of $15,000. My wife and I were responsible for digging the 90 foot trench. As we are both seniors, it ruined our entire summer. It seems like MrRooter makes more money by being incompetent than doing the promised work.
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Loss:
$9000
Cons:
  • Could not complete contract
  • Being charged for nothing

Preferred solution: Price reduction

User's recommendation: Stay away from MrRooter