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Hey Dude Shoes - I never received my shoes but they took money out of my account

I ordered a pair of shoes and they never showed up the customer service said they were delivered i received nothing they said I had to contact FedEx well FedEx said I needed to contact hey dudes I feel like this is a fraud I just lost out on a pair of shoes and you guys got your 58.80.
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Hey Sherri, Thank you for contacting Hey Dude Shoes. Our support team is waiting to assist you!

We are sorry to hear that you did not receive your order and for the customer service you received. We ask that you reach out via email with your name, phone number and order number so we can help you to the best of our ability.

Please see our email below: We look forward to hearing back from you! Hey Dude Shoes.

#2984641 Review #2984641 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered