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Wayfair - Cancel a unshipped item

I email Wayfair to cancel a order that has not shipped or ready to ship and they sent a email saying "Your item has either been shipped, are being prepared to ship or being custom made". "This means we're unable to process your cancellation request". ":If you decide you still don't want to keep your item, you can return the item". What kind of business is this to steal your money when the item has not been shipped yet or unknown when it will ship? I am done with Wayfair.

User's recommendation: Don't trust this company!!!!

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#2984447 Review #2984447 is a subjective opinion of poster.
  • Pricing is too high cannot cancel an order when not shipped yet
Preferred solution
Full refund