Karen R Yfg

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Tesoro Corporation - Gas pump spill

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Original review Nov 09, 2021

The nozel never shut off and kept pumping gas and not turning off. Many many gallons were all over me, my shoes, my vehicle, the pump station, the concrete and was running to other pump stations.

My pants and shoes were covered in gas and my shoes were literally melting on the bottoms. As soon as I got the pump to stop I went inside and told the clerk. She called the owner. I talked directly to the owner and interrupted when I was explaining what happened and before I finished she blamed me 100%.

I said so Im to blame for YOUR pump malfunctioning l. She said yes. I said Ive been pumping gas for 30 years and this has NEVER happened. She blamed me again and refused to give me a refund or do anything at all about all that gas that has now caused an environmental issues.

I said what are you going to do about the gas and she said it would evaporate . I drove past this same station 6 hours later and the pump was marked out of service. So if I am to blame, why was it taken out of service??? Answer: because there is a malfunction in that pump!

I called the HQ customer service and made a complaint and have not heard from them since.

I will continue to contact higher up the food chain and other agencies if Im not refunded.

I have a full video of the aftermath and conversation and ready to go viral with the video but am giving them ample time to make this right with me. Not waiting much longer.

View full review
Loss:
$74
Pros:
  • Convenient
Cons:
  • Customer gets blamed for malfunctioning pumps

Preferred solution: Full refund

User's recommendation: Do NOT about gas from any Tesoro