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Verizon Wireless - Nonexistent customer support

1.5
I have been with this company for 18 years. For the first 10, they were the best. Then everything changed. Customer support went to zero, they charge you for EVERYTHING. You can't get ANYONE on the phone. I am currently passing the 1 hour on hold for an agent(approx. wait time 8 minutes). This happens EVERY TIME I call. Most of the time, you wait FOREVER, then the system hangs up on you. I have had it, I am going to another carrier TODAY!!!

User's recommendation: DO NOT CHOOSE VERIZON, unless you have a LOT of free time and very deep pockets.

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#2980678 Review #2980678 is a subjective opinion of poster.
Cons
  • Useless customer support
Loss
$2000
Preferred solution
Price reduction