New Reviewer

Att shut off sim

Att shut off cell phone sim yo force customers to upgrade, spent 1 hour getting SIM switched back on. This is a customer service nightmare for att. I will be looking for a new service as I upgrade, and att is now the last choice. I know around 12 to 15 people all dreading the switch, and they will all get a message from me not to use att.go

User's recommendation: Go with a different carrier.

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ID
#2977425 Review #2977425 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Pros
  • Customer servicecwas able fix the issuecthey created
Cons
  • Shut offcthe phone with no warning creating safity issue
Loss
$35
Preferred solution
Refund for the month where the sim was prematurely shut off, discount on new phone upgrade