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Donald S Swk

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| map-marker Albuquerque, New Mexico

Resolved: Lazboy - Won't repair leather

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Lazboy - Won't repair leather
Updated by user Jan 04, 2022

No apology or any offers .Just more $$ for them. Oh Well.

Updated by user Jan 04, 2022

Jan. 4th 2022 Finally got the back of the chair replaced at a cost of $ 171.51 out of my pocket, at least I don't have to cover it up anymore.

Hope this one doesn't peel off. So beware of La-Z- Boys leather products

Updated by user Nov 14, 2021

Still working on it, getting a lot of runaround, problem still not resolved yet.

Original review Oct 15, 2021
Refused to repair so called leather peeling off 1 1/2 year old recliner even with the purchase of there Total Care warranty sorry I bought this chair
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Pros:
  • Friendly sales staff
  • Nice store pleasant staff
Cons:
  • Leather is cracked and peeling

Preferred solution: Let the company propose a solution

User's recommendation: Though I was buying leather but tag under footrest says Polyester 92% Rayon 8%