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Etsy - Some one hacked into my account and spent over $400.00

This is ridiculous . I have been on hold for 2 hours with customer service. I need to get this situation resolved now. What are you going to do about it?
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ID
#2970555 Review #2970555 is a subjective opinion of poster.
Loss
$437
Preferred solution
to know how and who hacked into my account