Noah C Vsr

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The Star Press - Terrible customer service and ripping off elderly folk

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After multiple attempts by the concerned party I was asked to try and handle the cancelation of an account. The customer service was rude. Tried to read from a script and keep the account. Then they only offered 25 off a recent bill or over 70 dollars. They also said there was no record of the previous cancelation calls.
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Loss:
$200
Pros:
  • Local paper
Cons:
  • Bad service
  • High price

Preferred solution: Apology

User's recommendation: They want you to go online for their paper. You can already get all their news online for free.