Dr Laurie S

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Verified Reviewer
| map-marker Las Vegas, Nevada

Cox Communications - Never had service but they are taking me to collections

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In March 2020 I moved to an apartment that used Cox services. Vegas was on the *** of shutting down from Covid. I had no rideshare job. Then I picked up equipment from the cox location. After that I had no service for months as Cox could not get it to work. At least 5 or 6 techs came out and only one tech got it to work for 12 hours. Then it died again. I have told them so many times. Now they are suddenly sending my account to collections . I HAD MAYBE 10 HRS OF CABLE SERVICE. PERIOD. Not paying for a service that was never provided. I was warned about Cox. Big mistake to try them out after 35 yrs in Vegas.
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Loss:
$100
Cons:
  • Dont trust them

Preferred solution: Stop trying to charge me for zero services/hookups.

User's recommendation: Beware.

Resolved
Dr Laurie S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Resolved: Match - Follow up

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Updated by user Nov 10, 2021

Company fixed the issue and I have been provided with apology.

Updated by user Nov 10, 2021

Took a long time to get fixed but I have access to the site now.

Original review Nov 10, 2021
Finally it is working. My complaints must have reached a higher level. Thank you for having a complaint website that actually helps us out!!
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User's recommendation: Give it a try.

Dr Laurie S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Austin, Texas

Match - Can't get into account

They cannot figure it out. I was on phone for quite a while but not fixed. I have to call back tomorrow or see if I get a solution by email before then. I got up early to be sure it was on their time, CST. I really need access to that site but it may never happen. I'll rate tomorrow after follow up call.
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Dr Laurie S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Match - Can't get sms 4 number verify, locked out of account still.

Updated by user Nov 12, 2021

I finally got access to the site but they didn't credit me for the month that I had no access. Therefore I am done with Match.

Unbelievable. Enough is enough.

Original review Oct 13, 2021
I am still locked out of my account. Nothing has been done. I pay for service then they lock me out. I have interests on their site that I need to contact. I will call today. I hoped they wouldn't push me this far . Just take off the verification from my account so I can use it. Apparently they don't care even a little bit. I am not stupid, I am a disabled physician. I'll let you all know IF it gets fixed.
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Loss:
$36
Cons:
  • Locked out

Preferred solution: Deliver product or service ordered