Roberto S Iuv

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GoDaddy - Overcharged and on top they sold me a service I didn't need

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After having problems with the website builder that was being replaced by them, with a new platform, I was informed that basically my website was obsolete, and it was not possible to migrate the content to the new platform. This same costumer service representative took the chance and sold me a premium plan for 5 years with features I didn't need and for 25% more that was advertised in their home page. I just realize what happened, they just told me that 3 months is a long time, and they will not change my plan or give me any refund. I lost my investment in my first website + It was down for 2 weeks while I was paying google for noting and I had to sit down a few hours to build a new one.
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Loss:
$300

Preferred solution: Let the company propose a solution

User's recommendation: don't trust costumer service, they only want to sell you something