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Ebay - Connecting with an agent

I have a return ID 51935**** and received three e-mails requiring me to check-in to get the return address information. I tried checking in last night, got a new password, nothing worked. This morning I spent two hours waiting on the chat line, being disconnected or...
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ID
#2964126 Review #2964126 is a subjective opinion of poster.
Preferred solution
Access to what is necessary to return an item and get a refund