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Fastcard - I bought a gift card and it didn't work

I bought a $10 Roblox gift card and for some reason it says something went wrong try again and it's not letting my son redeem it. I tried calling and there's no hope I cannot get through.
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#2964048 Review #2964048 is a subjective opinion of poster.
Seattle, Washington
Preferred solution
Let the company propose a solution