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Verizon Wireless - My phone says weak security and my Wi-Fi is Verizon

I need to talk to someone about my phone I dont understand why I have to write 100 symbols in order to talk to someone if its up to me I will get another service I will try to talk my cousin to leave Verizon

User's recommendation: Get another service because it’s hard to get in touch with anyone at Verizon.

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ID
#2961014 Review #2961014 is a subjective opinion of poster.
Cons
  • Customer service not 24 hours
  • Ridiculous security hinders any access
Preferred solution
Do you have my phone not be weak security when I’m using a Verizon Wi-Fi