New Reviewer

ATT - Unfair billing, over charging,lying, stealing my deposit

Got my new bill today and as usual they are charging me for things not my fauklt or stuff that I dont have, $280.00 when i originaly bought the phone I told her less than 100 mnth, last month i paid 417.00, I am only usng 1 phone and ipad. 1/back 6 months ago I went into the att store to pay my daughters bill, i put in her zip code, by the time i did it, i was not aware she had just paid the night before, so it I guess the machine may been confused,but any way I proceeded to deposit 150 in the kiousk in the store. I went home called my daughter, well when the billed arrived , the balance was same as I saw it on machine but there was not credit for the 150.00 cash I put in the machine. I lost my reciept,not realizing that this would happen.Ittook forever for the 800 number to research it, in the mean time after they said inever paid it, I went in the store to see if theyThe 3 time I finally got in touch w the mananger, he said he would check it , aafter waiting over hour, he finally came out front said that there werent any deposits for 150.00 that day, so I told him it had to be the next day I knew it was between the time of 1020am and 12pm, I was in the store because I knew what day it was , he informed the following day the kiousk wasnt in service that day and even if the video showed me putting the money in ,he was not going to give us a credit because, I mightnot of realy deposited it, well at that point I gave up, and this is just one more of the times they have stolen my money.I know that machine was working that day because I put the money in so he is lying, and that is realy mean , who is gonna go to store 3 times and lie over well 150 payment and tell you please watch the video. I mean whowoudldothat it was my fault I lost the reciept,dont ever trust them w cash shame on you ATT!!
View full review
ID
#1276677 Review #1276677 is a subjective opinion of poster.
Location
Alexandria, Virginia
Service
Att Phone Plan
Cons
  • Not getting what i paid for
  • Switch and bait and their continued lies and deceptions
  • I did not like
Reason of review
Poor customer service
Loss
$150
Preferred solution
Give me a credit on my phone bill and I would like a apology that I am liar, who would do that!!!
New Reviewer
IN JAN 15 I BOUGHT A 699.00 ALL IN ONE HP COMPUTER AND A WARRANTY FOR 159.00 PUT IT ON FLEX PAY, I USED THE COMPUTER FOR 3 DAYS PUT BACK BOX BECAUSE I MOVED AND DIDNT TRY USE IT AGAIN TILL APRIL,AT WHICH TIME I TOOK IT OUT OF THE BOX AND WHEN I TRIED TO SIGN IT , IT...
View full review
View full review
ID
#1276649 Review #1276649 is a subjective opinion of poster.
Cons
  • Refund policy
  • Deceptive billing practices
  • False advertising
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer
ATT - I was robbed of 2 iPhone went get another and they gave buy1 get one
if i told you everything they've done they would be in jail, I have a plan, I am scared of not winning so I am thinking of starting a company just for ATT victims. a place where everyone can band together and get them caught, they are the worst company , they never...
View full review
View full review
ID
#1274976 Review #1274976 is a subjective opinion of poster.
Service
Att Customer Care
Cons
  • Customer service they are the rude
  • Never took care of my issue
  • Outright getting lied to
Reason of review
Problems with payment
Loss
$4000
Preferred solution
Full refund