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Etsy - Terrible service

I ordered a time sensitive item-a pet memorial and it was shipped 11 days ago and seems to have never left the facility! I could have walked from Chicago to Fargo by now!!!! It was a very PERSONAL gift. Now I waited 40 min for a representative to answer my call and he says call back tomorrow? Very disappointed!!!!!!!!!!!!!
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"walked from Chicago to Fargo".. Start walking

#2951768 Review #2951768 is a subjective opinion of poster.
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