Jennifer W Lps
Profile Info
New Reviewer
Jennifer W Lps
Houzz - Refusing to refund me for a merchant not sending product
I was charged over $300 for a product a merchant admitted they never sent. It has been 40 days since the merchant made a shipping label and I was charged. I have demanded Houzz issue me a full refund but they ignore me and just say they are trying to contact the merchant. Houzz is the one who charged my card so they should give me a refund so I can move on with my life and they can continue to try and get this from the merchant or file a claim with their insurance. It is so frustrating and suspicious.
Loss:
$370
Pros:
- Variety of products
Cons:
- Lack of accountability for their merchants
- Poor communication
- Suspicious
Preferred solution: Full refund
User's recommendation: Find the product through a different vendor.
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