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I was on the phone multiply times with straight talk reps that barely spoke English I bought air time for my wife's phone, and I was charged for it, but straight talk claims the card was denied. I called my bank because the purchase of the airtime was pending., the...
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1 comment
#2087050

Hi, James V Rsw. This is Maria from Straight Talk Wireless.

We understand your frustration, and we apologize for all the trouble you and your wife have gone through. This is not the kind of service we want you or any of our customers to experience. We care deeply about our customers. Allow us to make thing right.

Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2944384 Review #2944384 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Language issues with customer service
Loss
$59
Preferred solution
I will not deal with Straight Talk again.