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Verizon Wireless - Elder abuse

My husband 84 years old wnent into the Madera Verizon store and told them he had a problem with phone. Instead of addressing the issue he was told he could get an upgrade. He thought was free. It was a Nokia phone and had no idea how to use. Phone was taken back next...
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ID
#2944207 Review #2944207 is a subjective opinion of poster.
Location
Madera, California
Pros
  • Love the coverage
Cons
  • Beware of elder abuse
Preferred solution
Apology