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New Reviewer

Resolved: Continuation of former review of frustrations with Bank of America service.

Update by user Dec 04, 2021

UPS finally delivered after 20 plus days. Bank of America was useless in helping me resolve their shipment of my newly reissued card that had been compromised. Nothing heard from them..

Original review posted by user Nov 04, 2021
To add to my last complaint. The issue that I thought was resolved after much frustration was not. I didn't receive my "expedited shipment" of my new Bank of America travel card as promised. I phoned the number on my travel card again on October 5 and was told that the...
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Resolved
ID
#3037145 Review #3037145 is a subjective opinion of poster.
Location
Cornelius, North Carolina
Pros
  • Convenient
  • Multiple locations
Preferred solution
I just hope that someone looks into the issue Bank of America has with their interface with UPS and other sources of transportation. A month to get a reissued credit card is insane.

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Verified Reviewer
New Reviewer

Bank Of America - Frustration

On October 3, I phoned BoA to dispute a charge on my Bank of America Travel Rewards card. I recently returned from an extended trip around the U.S. I didn't have the receipt from my hotel in Las Vegas and when I looked at my monthly bill, I saw a charge for over $359 that I couldn't identify and that i overlooked during my research, additionally, did I have the receipt. I phoned the number on the card and was connected to what was supposed to be the "dispute" dept. To make a long story short, I was transferred to the "wrong" department 6 times and on two occasions held on for over 15 minutes. Each time I told the clerk that I was calling to lift a dispute yet I was continuously transferred to the "fraud: claims dept. even after I explained my problem. Finally, at approxately 9:10 am on October 5th, I was transferred to the same wrong department again but when I explained my issue to Sarah, she corrected my problem even though she was not in the "Dispute" section. I am thankful to her. She was great.

User's recommendation: Don't screw up when paying you bills. If you do and need to go to BoA to reverse you error, it will require a lot of time out of your life.

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2 comments
#2072607

You sound like a complete basket case. If you're not medicated, you should be

#2072698
@Anonymous

Funny, that's what I think about you.

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ID
#2938984 Review #2938984 is a subjective opinion of poster.
Pros
  • Never had any issue until now
Cons
  • Interdepartmental operational familiarization
Preferred solution
Make it clear to employees that the "fraud" and "dispute" departments are different and to ensure that another customer isn't given to the "fraud" department six times even after explaining that you are calling about a dispute.