comment to review:

Banfield Vet Hospital - First shield flea med

Banfield Pet Hospital #172493
We're sorry to hear that your Pet had an adverse reaction to the product. Banfield chose to recommend the FirstShield™ line of products as our preferred preventive because of qualities such as a faster ability to kill fleas without needing them to *** the Pet. It also protects against a broader spectrum of parasites. There are several different types of flea preventives available on the market, and each one works in a slightly different manner. We feel that the decision on which flea or tick prevention is used should be a collaboration between you and your veterinarian, in order to help select the most appropriate product. As with many products applied to a Pet’s skin, there is the potential for your dog to experience irritation during or after the application, although this and other reactions are not very common. If you feel that your Pet is experiencing irritation or a reaction to the product, you should contact your doctor as soon as possible. Please gives us a call if you have any questions or if we can help.
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comment to review:

Banfield pet hospital mislead us with our dog surgery

Banfield Pet Hospital #172483
Rustymom,
We strive to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory. To address your specific concern, and to help us improve our overall service, we would appreciate it if you would call us at 1-877-500-2288 to discuss your experience.
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comment to review:

Banfield Pet Hospital, Mishawaka, Indiana

Banfield Pet Hospital #171190
Tonisha, would you mind calling us at 1-877-500-2288? We'd like to discuss what happened.
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comment to review:

Banfield "Wellness Plan" a farce.

Banfield Pet Hospital #169765
Our Optimimum Wellness Plans, unlike insurance, are packages of preventative services Pets need throughout the year. We hope you understand that you will only be paying for veterinary services your Pet has already received. For cancellation options please call us at 1-866-649-2716.

For those of you who have had a negative experience at one of our locations, please give us a call at 1-877-500-2288. We want to discuss your specific situation, and your feedback will certainly help us improve.
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comment to review:

Banfield Pet Care, excessive charges & office visits

Banfield Pet Hospital #169361
We would certainly appreciate the opportunity to address your specific situation, and calling our customer advocacy is the best way to reach us: 1-877-500-2288. Your feedback really does let us understand your situation better, and it helps us improve our overall service.
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comment to review:

Banfield Pet Hospital is a predator in disguise

Banfield Pet Hospital #169347
It’s our mission to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory. To address your specific concerns, and to help us improve our overall service, we would appreciate it if you would call us at 1-877-500-2288 to tell us what happened.

@talldrinkh2o We are very sorry to hear about the loss of your Pet. At Banfield we consider your Pet to be a part of our family, too.

Regarding your Optimum Wellness Plan payments, unlike insurance, our Wellness Plans are preventative services Pets need throughout the year, packaged together at a highly discounted price and with the convenience of a 12-month financing option. We hope you understand that you will only be paying for veterinary services your Pet has already received. For cancellation options please call us at 1-866-649-2716.
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comment to review:

First shield dont work

Banfield Pet Hospital #168541
We're sorry to hear that your Pet had an adverse reaction to the product. Banfield chose to recommend the FirstShield™ line of products as our preferred preventive because of qualities such as a faster ability to kill fleas without needing them to *** the Pet. It also protects against a broader spectrum of parasites. There are several different types of flea preventives available on the market, and each one works in a slightly different manner. We feel that the decision on which flea or tick prevention is used should be a collaboration between you and your veterinarian, in order to help select the most appropriate product. As with many products applied to a Pet’s skin, there is the potential for your dog to experience irritation during or after the application, although this and other reactions are not very common. If you feel that your Pet is experiencing irritation or a reaction to the product, you should contact your doctor as soon as possible. Please gives us a call if you have any questions or if we can help.
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comment to review:

Banfield pet hospital is a pet lovers rapist.

Banfield Pet Hospital #167877
It’s our mission to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory. To address your specific concern, and to help us improve our overall service, we would appreciate it if you would call us at 1-877-500-2288 to discuss what happened. We'd like to help.
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comment to review:

Banfield Pet Hospital is a predator in disguise

Banfield Pet Hospital #167872
At Banfield we strive to provide each patient and client with the highest level of care and service. We apologize that your experience was unsatisfactory and would like to discuss this further . Someone from Banfield will be contacting you to help resolve this matter. In reference to the BBB--as a medical care provider, Banfield treats our client and patient information confidentially and works directly with our clients rather than the BBB to resolve any issues. We look forward to continuing to provide care for Lucy.
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comment to review:

Banfield customer service sucks

Banfield Pet Hospital #167520
We're glad we could resolve the issue with your bill. Your feedback really does help us improve - thank you! We look forward to a better visit next time.

To Jean,
We would be happy to discuss your specific concern as well. Please feel encouraged to call us at 1-877-500-2288. We want to help you too!
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comment to review:

They killed my Bellabambina

Banfield Pet Hospital #167509
We are very sorry to hear about the loss of your Pet. At Banfield we consider your Pet to be a part of our family, too. Please know that a representative from your local Banfield will be contacting you shortly to talk about what happened.
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comment to review:

Banfield=Greedy

Banfield Pet Hospital #167281
We apologize that one of your visits to our hospitals was unsatisfactory. Please feel encouraged to call us at 1-877-500-2288 to address your specific concern and help us improve our overall service. Thank you for your feedback.
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