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While I have read horrid things about Banfield clinics at least you have the dignity to wish to address a complaint. The Vet who gave my sweet cat 68 mg of baytril to be taken orally daily and who knows how much in a shot has refused to speak to us since we initially contacted her at the end of August. We now have to separate complaints the SVB and have had her served for civil court. We are thousands in debt and left with a little box of ashes and some footprints.

I bet you would like for me not to place my feelings here..........good luck with that.

I have no proof of what you did to my dog. I should have taken her to another vet. I believe you overdosed to cause her heart to stop. I was never told of the $500 additional cost of of reviving her. That's how you operate, you create suffering for profit. Her eyes were non responsive, she was in a coma or dead when you had me come into the exam room to talk with her and pet her on the head. Of all the reviews I have read there are a lot of overdoses. My daughter's cat was overdosed 10 times in Charlotte. I was given hope then all of a sudden you said she would not make it to an emergency hospital. At this point I should have been told I could take her home. You sold me euthanasia, and even tried to sell me cremation. I'll bet you got a commission from that, what goes round comes round.

If a company had policies that put the Client first in the FIRST place and performed h withtrue customer service you wouldnt need a hindsight Client Advocate Team in the first place. Who has one of those?

To the banfield "team": I have no interest in contacting a phone # where I just tell you what happened and you forward it to the same people who caused the death ofy dog. Banfield plays the "cya" game . You find ways, even if you have to lie, why it is the client's fault. Get out of the animal business, you are a disgrace

Dear Banfield,

I did contact customer service in writing several times and over the phone. However, all they said was that I owe them money for the platinum plan from over 2 years ago. I cancelled the plan due to the negligent care that my dog received at your clinic in Bradenton FL. He was not even treated. Ironic the only thing customer service was concerned about was trying to poach more money from me... which is exactly my point! By the way, 2 years ago.. I went through all this and spent hours on the phone and was told this was resolved and that I was released from the plan... only to find out recently that you had still listed me flagged in the system. It is FRAUD to charge for services you fail to provide. I am now just trying to warn people to avoid the same mistake I made. If you look online, you will see thousands of complaints almost identical to mine and yet you continue to do nothing about it. I know you are aware that you are scamming people, but you clearly don't care. That is probably why you have an F rating with the Better Business Bureau and most consumer groups. I strongly suggest you start really listening to you customers. You are the most unethical businesses I have ever seen. FYI it was not the Bay City hospital.. it was Bradenton and Palm Coast Florida.

To Bainfield Client advocate Team, I am not sure what there is to speak to you about, both my cats are dead..... There is nothing Banfield can do to make up for that, or bring back our pets. Yet, we still receive reminders in the mail telling us it is time for us to schedule appointments for them. We have asked repeatedly to remove our names and address from your records yet just last week we received another post card asking us to call to make an appt for our pets. REALLY???

Mish65too

*** Banfield! They dont care about our "loss". All they care about is making money! Hate them so *** much for killing my little Missy! Then they deny all responsibility and handed me a bill for over $300! They can shove their bill right up their ***!

There are thousands of complaints about Banfield and their dangerous protocol. Never, ever take a pet to Banfield....they are grossly incompetent. Read all the reviews on several sites....and BEWARE of BANFIELD!