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Sony - Account fraud

They let my account get hacked and they let them change my user ID, so now I cant get in and they wont help its a constant loop of garbage

User's recommendation: Have a fix if you arnt gonna answer the phone.

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ID
#2948115 Review #2948115 is a subjective opinion of poster.
Cons
  • Lack of support
  • Not consumer focused

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Verified Reviewer
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Playstation - Account fraud

I have gotten mo help by anyone and its just to frustrating too deal with, I will be switching back to xbox and will no long buy sony games or products. It is outrageous how hard this company is to work with after their systems failed to protect my account. My account was hacked and I sent for fraud, no help from sony went through my bank. The hacker changed my ID so I cant fix this.

User's recommendation: Fix you *** you call customer service.

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ID
#2948102 Review #2948102 is a subjective opinion of poster.
Location
Janesville, Wisconsin