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Regal Cinemas - Regal does not keep their word

We purchased tickets to see venom 2. The person at the ticket counter told us the theater had no air conditioner but if we became too uncomfortable we could return for a full refund or movie pass. We immediately felt that it was too hot to watch a movie in the theater. It was suffocating. We went to the front counter and were refused a refund. The manager said there was nothing she could do. We were told by staff we would and this is the only reason we purchased the tickets thinking if it was too hot we would get a refund and were refused our tickets. Nothing was done to help our situation.
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ID
#2932531 Review #2932531 is a subjective opinion of poster.
Location
Midland, Texas
Loss
$60
Preferred solution
Full refund