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Aspen Dental - Billings mistakes and won't give me my credit

On June 1, 2010, Aspen Dental charged my husband $348.00 for services that our insurance company was to pay because Aspen's computer had wrong info about what our insurance company would pay. I called Aspen immediately and they verified everything I said that was suppose to be covered was correct since they called our insurance company. At that point, they would not cancel the charge. Instead they submitted a new claim to our insurance company and the insurance paid them $200.00 nine days later. It has been 7 weeks and Aspen Dental still has not re-imbursed us our $200.00 credit. Every time I call them, they are very lax about the whole situation. Needless to say, we won't be going there again. Time for a new dentist.
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OMG I am going through the same thing with Aspen Dental!I had work done on my teeth that was not covered by my insurance.I paid the full amount due 5 months later out of my pocket.That was almost 2 years ago.Now I just found out Aspen refilled the claim and my insurance did pay them and I had already paid them so there was NO claim to be filled! Not only did Aspen get my $2347.00 but also from my insurance co and I have not recieved any $$$$$$ back!!I am still fighting with them.......


Aspen Dental must be stopped. A multi-state Class Action Lawsuit is forming against the Aspen Dental Group.

If you would like to have your complaint against Aspen Dental considered for inclusion in this action, please send a complete description of your “Aspen” experience, including your name, contact email and phone number to the following email address:


The more information you are able to provide in support of your complaint against Aspen Dental, the more "power" your complaint will carry and the faster Aspen will fall.

All information provided by you will be treated as strictly confidential and will be shared with no one except the attorneys involved with the preparation of this action. There is absolutely no cost to you to have your voice heard.

Thank you,

Ted Bleckstein, DDS, MS


RE: Aspen Dental, Holland, MI. I visited this office on 6/14/10 & had x-rays & a deep cleaning.

They presented me with a procedure plan & got a line of credit for me. I didn't go back since I found a local dentist who could preform the same services for less. I told them that I was changing dentist & wouldn't be back. I called a few days later & asked out my refund.

They said: "Oh you want a refund". I still do not have my refund as of 7/29/10 & get no help from them. I think it is very unethical & probably illegal to charge for procedures that have not been preformed. I am very angry & want my money refunded ASAP.

I am paying interest on an amount that is almost $4000 more that what they have done. I am on disability & can not afford to pay all of this interest on something that I do not owe. If they are using my money, they should pay the interest.

I have been mislead through this whole ordeal & will never refer anyone to them. I also intend to tell anyone I can about their suspicious practices.


:cry :cry :cry iwas charged $3000 plu they want $2000 more & i cant get them to fix what they started or my money back.everybody whines do something about and maybe they wont get away with this crp.



Thank you for letting me know about your experience. I am going to pass this on to the patient satisfaction team. I will also talk with the office manager at the Chelmsford office.

Thanks again,


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#190316 Review #190316 is a subjective opinion of poster.
Alexandria, Virginia
Aspen Dental Dental Insurance