Lynn A Eja
TnNursery Com - Do NOT buy anything from this company!
I bought a Virginia Pine tree from this company for my daughter's wedding gift. It took me almost six weeks to get them to send me the tree after multiple phone calls and emails. They said I didn't pay, however the auto-receipt email I received from them showed otherwise. They said I had to prove to them I paid. I sent them the auto-receipt email they sent to me. They said they couldn't find a record of payment in their system. I sent them a copy of my debit card statement. They said that wasn't good enough because it didn't show my account number. I sent them a copy of the statement from my bank. They finally said they would send the tree, which took another two weeks. The tree they sent did not look healthy. The bottom branches were brown. I called and they said that was normal and to plant it anyway, which I did. Within two weeks the entire tree turned brown and all the needles fell off. I called the company and they said they were the sales department and didn't deal with the warranties and I had to call another number. They then said I had to pay to send the dead tree back to them in order for them to send me another tree, and I would have to pay for the additional shipping to send me a replacement tree. Extremely poor policies, guarantee, and customer service. DO NOT do any business with this company! They have several "affiliated companies", but it is all the same company. Do not do business with any of them!
- Extremely poor customer service
- Hours of my life i will not get back
- Unrealistic plant guarantee
Reason of review
Let the company propose a solution
Patriot Health Alliance - Love their products!
No issues with their products, returns, customer service, or quality. Can't say enough good things about them. I have been using their products for several years now and have only had to return one item which was easy with their satisfaction guarantee, which they actually stand behind, no questions asked. Also enjoy Jeff's daily thoughts via email which are inspiring and educational and entertaining. This is a quality company. They believe in customer service and take customer satisfaction very seriously. They also believe in helping our veterans and those currently serving by sending products to them when you make certain purchases. I like buying from a American company, with American products, made by American workers, and helping other Americans. Keep up the great work!
Patriot Health Alliance Customer Care
Reason of review
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