New Reviewer

ATT - Lies and cheats

Att has made some serious mistakes. Led with false information. Lied about payment plan being in effect. Continued to use auto draft, after requested cancel of this feature. Taking money via auto draft and didn't apply to past due amount. Then cut off the phones. Causing me to lose tons of work. Leading someone on about their payment plans is just not cool. Been waiting for voice recorded records of the call on the day in question. Also waiting to see the typed notes on my account from the same day in question.

User's recommendation: Be careful and make sure they are telling the truth. Or giving accurate facts. It will hurt your account.

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ID
#2918786 Review #2918786 is a subjective opinion of poster.
Pros
  • Coverage
Cons
  • Rquests go un acknowledged
  • Lies and false information
Loss
$6000
Preferred solution
Let the company propose a solution