Diana E Wdo

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ThredUP - Missing Shipment

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I placed an order on 9/22/2021 for 7 items in total. I received a package on 9/28/2021 containing 3 items. Looking under the my order tab on Thred Up it states my second shipment came in a separate box and was delivered at the same time. Wrong. It was 10:04am on a Saturday. I was home and grabbed it immediately. So now I am missing a box containing 4 items. Talking to a human is impossible. Nobody answers emails or chats. I want a refund of what I did not receive!
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Loss:
$75
Pros:
  • Variety of clothing and items
Cons:
  • No customer service number
  • No human to talk to

Preferred solution: Full refund

User's recommendation: Do not use!