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Delta Airlines - Refund

Before the pandemic, we booked flight through by the Delta Airline. Due to the pandemic, the flight was canceled and Travelocity provided us with a credit from Delta Airline. We tried to book flight tickets through twice. Travelocity booked including credit, gave confirmation of the order, but Delta Airline did not accept the order including credit. We had to buy tickets directly through Delta Airline without credit. We want to get the money back on the credit.Thanks.

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La Paz, Baja California Sur