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Your customer service should be back on training. They don't know how to deal with people. They wont be able to acknowledge customer concern. Customer need to repeat the concern multiple times seemed they don't know to check order details. User's recommendation: Train...
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1 comment
#2068286

Hi Rhea, we are sorry to hear that your previous interaction with us was not satisfying and we do appreciate your feedback. This way, we can do improvements especially in this area of your concern.

Rest assured that this is noted and that we are working very hard to provide a better online shopping experience to our valued customers like you. We hope for your understanding and consideration. If ever you'll be needing assistance in the future, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!

ID
#2904145 Review #2904145 is a subjective opinion of poster.
Pros
  • Difficult for solve
Cons
  • Automated customer service is terrible
  • Unupdated order tracking tool
Loss
$327
Preferred solution
Let the company propose a solution