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Apple Pay - I purchased but i did not receive

i was in this game purchasing gold for faster upgrade for some reason some the item i did go through or i did not receive the package deal apple.com bill was the one who charging in my bank account.
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ID
#2904181 Review #2904181 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
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Epic Games - Delete my game

i am player of final fantastic xv empire the realm #: 3831 my name in the game and guild name is @lam) de ja vo. my citidel name is yellowstone please lead to the right department and not we are talking like unprofessional i need you to confirm me proper and legal business. thank you!
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ID
#2904081 Review #2904081 is a subjective opinion of poster.
Cons
  • Lost skins emotes other stuff
  • I lost money
Loss
$300
Preferred solution
confirmation of the deletion of my game