martin h Bya

FlipKey - They hacked into my listing email and corresponded with my renters without my approval

I am dealing with a situation with FLIPKEY , I am a property owner and believe they are corresponding with potential renters on my behalf acting as if the emails came from me.

I had a booking for tomorrow May 24 to 28, I just had a cancellation that FLIPKEY made on my behalf. I called Flipkey and complained that the renters are due to check in tomorrow and I have a cancellation policy.

They told me the renter paid (2 months ago March 20) by credit card and the charges were fraudulent.

This is nonsense the costumer had a change of plans and did not want to pay the cancellation fee and FLIPKEY aided and abetted them by dealing with them with my email as if it was me corresponding with renter....They basically hacked into my account....Has this ever happened to anyone else? They are no Airbnb or VRBO something is not right with this company.

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Reason of review:
Return, Exchange or Cancellation Policy