Resolved
B d Nnk
map-marker Yakima, Washington

Resolved: Fred Meyer Jewelers - Horrible!! Don’t buy at FredMeyers!

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Updated by user May 23, 2018

They covered all of it after all

Original review May 22, 2018
Scam! These people should be jailed for the scam they are running.

They tell you the insurance covers lost, damaged, or stolen ring/diamond. After taking the ring in for its 6 month inspection/cleaning like they say to do. My wife lost her diamond after bumping her hand while in a restaurant. We take it in to have it replaced.

After waiting three weeks, we get a call from Fred meyers saying it won’t be replaced because they “think” there was tampering done to the diamond! HOW convenient... they sell you on the ring... they sell you on the insurance!!

Then what do you know. THEY WONT COVER IT! Such horrible service. Pathetic company.

DONT BUY FROM FRED MEYERS JEWELERS. now out thousands of dollars because somebody looks at a ring and simply says “ughhh yeah I think it’s been tampered with”. My wife always took great care of this ring. Always took it off while doing anything that could potentially hurt or damage the ring.

So FRUSTRATING that when something did happen and thinking “thank god we got the insurance”. Then to find out they won’t help you anyways.

This company is HORRIBLE! Won’t ever get another penny from me and hopefully every person I can warn about this place.
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Reason of review:
Warranty issue
2 comments
Guest

The care plan does not cover lost diamonds. The "gemstone guarantee" covers that (2 separate things) which covers the diamond if it's inspected every 6 months.

And yes, they should have replaced the diamond. Contact the home office.

Guest

The LifeTime Jewerly care plan (from my understanding) dosent cover if it is lost or stolen.. that is what home owners and renters insurance is for.

But in regards to the "tampering" I think that was very bold of them to accuse you of that! They should have just taken care of it from the start.

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