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Shineon - Incompetent and Disrespectful!

Shineon - Incompetent and Disrespectful!
Shineon.com has earrings I ordered (https://www.shineon.com/products/fishing-hook-earrings?variant=141********) - I waited over 5 weeks to get them and when I got them, one was great and the other one was distorted/stretched. So I sent them an email indicating this and they told me: "By the information you have provided on this item, there does not appear to be any defect or quality concerns." They are attempting to disregard their lack of quality and workmanship by dismissing my complaint - I paid over $50 for these and they should BOTH BE THE SAME SIZE AND WORKMANSHIP. I've attached a photo so anyone can CLEARLY see they are NOT the same! I told them they better get me a replacement or I take legal action - I will not tolerate this!
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ID
#1261049 Review #1261049 is a subjective opinion of poster.
Cons
  • What i received and the dismissal of my legitimate complaint
Reason of review
Damaged or defective
Loss
$25
Preferred solution
Deliver product or service ordered