Laura B Amm
map-marker Rosedale, Maryland

Easterns Automotive Group - Horrible

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My husband made a verbal agreement over phone for a truck. After driving 6 hours to pick up he was told they sold it an hour prior. They even texted him that his truck was ready and waiting for him and he responded that he would b there with a cashier's check to pick up!! I would not recommend dealing with them, since lying seems to be no problem!!
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Reason of review:
Poor customer service
2 comments
easternmotors

Hello,We want to apologize for confusion that may have caused you and your husband to feel this way.We would love to address your concerns regarding your visit.Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

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reply icon Replying to comment of easternmotors

Oh,thank you. Yes, I called your customer service number twice to try to speak with someone in regards to this matter.

However, I was repeatedly transferred to different people and placed on hold for such long lengths of time that I gave up! Good job, again!

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