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Assurance Wireless - Trying to suspend phone because lost

Have tried about 6-7 times to get phone service suspended because phone was lost and cannot contact them because do not have alternate phone to call. Unable to do online, and cannot get anyone to verify that it has been done. They are super anonymous and difficult to reach and get a response back without phone. Go round and round in circles and no one does anything, or replies. Yet, supposed to contact within one day that phone is lost.

User's recommendation: Terrible on customer service and unable to reach without alternate phone.

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ID
#2883063 Review #2883063 is a subjective opinion of poster.
Product
Apple Iphone 6s Cell Phone
Pros
  • Phone was great -- loved it
Cons
  • Free phone is wretched -- had replaced 2-3 times and dangerous
Loss
$167
Preferred solution
My service suspended and info on what to do next if phone is not returned