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Capital District Transportation Authority - Rediculous hold times on phone

And they dont even bother to tell you what number caller in line you are. The elevator music perodically is interupted by a voice that says "we appreciate your patience", which is not the slightest bit helpful. I also swear that sometimes when im on old someone will pick up the phone just so they can immediately hang up on me.
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ID
#1257477 Review #1257477 is a subjective opinion of poster.
Reason of review
Poor customer service