New Reviewer

Express Scripts - Unable to get my prescription

I have been without my medicine for 2 months. I have had several conversations with this company but to no avail. They keep telling me they have sent a request to my doc but they arent getting to him. I spoke to them yesterday for over 30 minutes. I offered to take the contact information to my doctors office if they would send it to my via text, email, or snail mail. I was told that they could not do that because they could no be sure of my identity although they had me verify my info at least 4 times during the call. Terrible company with less than competent employees!!!

User's recommendation: Try someone else.

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1 comment
#2065652

My name is Shanta and we are sorry that you had a negative experience. We would like to make sure your issue is resolved and does not occur in the future.

We would like to discuss your situation further please reply to this message with your telephone number, and or email us at ExpressRxHelp@express-scripts.com. Thank you

ID
#2876036 Review #2876036 is a subjective opinion of poster.
Location
Lubbock, Texas
Preferred solution
Better service