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Flighthub - Refusal to respond and offer service

I purchased an international airline ticket through FlightHub. This trip was for business-professional purposes, and one significant connecting was canceled by the airline such that it made my meeting obligations impossible. American Airlines was quite responsive and offered to refund, but my contract was with Flight Hub. After ELEVEN (!) frustrating telephones calls with different agents, none who was authorized to resolve this issue and none who spoke comprehensible English, I finally was able to reach a supervisor who promised a refund. Even that, I was told, might take 18 weeks, because of delays on the part of Flight Hub.!

User's recommendation: Do not book through this company. Their personnel are unable to communicate in English, add the service is very substandard.

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ID
#2987528 Review #2987528 is a subjective opinion of poster.
Cons
  • Will not make exchanges when flights are cancelled
Loss
$700
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Flighthub - Does not respond

In early August, 2021, I purchased an international airline ticket through Flight Hub. The times were substantially changed unilaterally so that I cannot accept. I spoke with a representative (incomprehensible English) and have written three times. No resolution and no response.

User's recommendation: Very poor customer service!

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ID
#2882063 Review #2882063 is a subjective opinion of poster.
Location
Henrico, Virginia
Pros
  • Quick
Cons
  • Terrible customer service
Loss
$700
Preferred solution
Full refund