Resolved
DeborahLouise D

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Resolved: Sitelock - No refund available.

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Updated by user Oct 30, 2021

Company fixed the issue and I have been provided with full refund. After my review, I received a notice that a refund would be issued about the first of the month. When it didn't arrive, nor the notice it had been sent which the agent promised, I e-mailed, and this time the check was sent immediately and has been received..

Original review Sep 15, 2021
When my account on Sitelock came up for annual renewal, I made the mistake of not canceling until it hit my bank account. If you set up an annual renewal, there is NO refund available if you don't cancel beforehand. Yes, it's in the TOS.
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Loss:
$162
Cons:
  • Terms of service set trap for nonrefundable payment

Preferred solution: Price reduction

User's recommendation: Unless you can guarantee you won't forget to cancel a renewal ahead of time, don't deal wlth this company!