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USAA - They have completely dropped any semblance of customer service

USAA used to be among the best in customer service. Then, maybe 20 years ago they must have fired most of the customer service employees and bought some of those telephone tag machines leaving you without any ability to talk even if you are able to wait up to two hours for a human voice. Recently I waited about 3 hours.

User's recommendation: Find an insurance company that will actually talk to you.

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ID
#2874066 Review #2874066 is a subjective opinion of poster.
Pros
  • Feeling like a member
  • Way co was run 20 yrs ago
Cons
  • Lack of constructive responsiveness
Preferred solution
Let the company propose a solution