Fafa S

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Guardian Malaysia - Have not received ordered items

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Updated by user Oct 17, 2021

I have reported this issue to the Ministry of Domestic Trade and Consumer Affairs Malaysia.

Original review Sep 15, 2021
I ordered items from Guardian Online on 28 August 2021, however, until now the status is shipping. I checked with GDex but it stated pending physical shipment from sender. Then, I called Guardian customer service twice to complain about this matter. The staff told me that I have to wait for them to send email for any update about my parcel. Nevertheless, none of the emails I received are about my paid items. I have been waiting for so long just to get a few items from Guardian as compared to received items I bought online from overseas within a week. This is a very bad experience for me from a very well known company. I need to know the updates and please send me the items as fast as possible, as i know that they are not hard to get and always in stock. Or else, i am going to complain about this to the authorities.
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Cons:
  • Bad online services

Preferred solution: Deliver product or service ordered

User's recommendation: Do not get involved with Guardian Online