Angela T Zhg

Hsa Home Warranty - Did not fix my washer

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My Kenmore washing machine began banging violently during the spin cycle. I have owned it for a year and it never did this before.

I called HSA for service and the tech told me I was loading it wrong. I said no way but let him go and gave it another go. It continued to do this. I called to have them come out again.

The phone agent said he would order the springs because he was sure this was the problem When the tech returned in a week without springs and told me I was doing my laundry incorrectly again, I demanded another tech. Well the next guy came the next day and backed up the other two. So my husband took the back off and sure enough the springs were toast! I ordered a new spring kit and my husband put them on and it works perfect!

EVERYTIME I load in correctly or incorrectly! Could this have been their practice because my warranty was expiring in a month? Or maybe because they replaced my furnace a year ago? WTF when I called and demanded a supervisor the agent repeated there was nothing they could do because my warranty was expired.

BS! springs becaus he was sure this was the problem

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Loss:
$200
Pros:
  • Serviceable items list
  • Schedule appt online
Cons:
  • Terrible vendors
  • Are not honest and lying to customer

Preferred solution: Full refund