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Verizon - Chat persons

Instead of answering questions, Verizons chat persons apparently now subcontracted to companies located in India try to sell upgraded plans and equipment to current or future customers. In the process, they offer incentives without divulging the total costs involved.

User's recommendation: Get complete cost details, the date of the chat , order # , and name of chat person.

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ID
#2866987 Review #2866987 is a subjective opinion of poster.
Pros
  • Service
Cons
  • Chat persons lies
  • Lack of transparency with chat persons
Preferred solution
Apology