New Reviewer

Whirlpool - Terrrible experience

Called AIG on 6/6/2021 for freezer track repair, finally repaired on 7/12/2021. Was told they have 45 days to complete repair product or replace. Called on 9/2/2021 for fridge repair as fridge completely stopped working, repairman not available until 9/10/2021. 9/10/2021 came out needed to order parts tentative repair date 9/28/2021. Refrigerator just turned 3 years old on 9/1. I have been without fridge or frezzer for 60 days this summer
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ID
#2866804 Review #2866804 is a subjective opinion of poster.
Product
Whirlpool Refrigerator
Cons
  • Terrible service on hold for hours
  • No loaner equipment
  • Takes 2 weeks to get repairman out then many weeks for parts
Loss
$600
Preferred solution
Let the company propose a solution