Marek D Ilr
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Marek D Ilr
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Verified Reviewer | Oslo, Oslo CountyChina Eastern Airlines - Cheating customers and stealing
I would like to report suspected or criminal activity of the travel agent at Frankfurt airport. I have purchased Flight ticket from Altintop Travel Center Terminal 1, Halle B, Schalter 604-6, from Frankfurt to Hangzhou/China Unfortunately my boarding has been denied and ticket Frankfurt - Hangzhou on 23.08.2021/17:45 been cancelled, due not getting the green code from Chinese embassy if Germany. The reason was not allowed to transit as long as there is direct flight from place of residency (Which is not Germany) I have contacted the checking desk at Frankfurt airport long before departure and China Eastern Airlines staff informed me that there is no cancellation charge for the ticket MU/ETKT 781 387****538 because of last minute refusal from Chinese Embassy The local agent at the Frankfurt airport, " Altintop Travel Center" is charging me Airline cancellation fee of Euro 1,000, but do not wants to provide any evidence that has been charged by the airline. The ticket has been purchased 21.08.2021 and the cost of the ticket was Euro: -7.890,00 EUR (-37.585,59 PLN), - Purchase Exchange rate: 1 Euro = 4.763 PLN The agent wanted to add additional 3% of the cost as Visa card charges, but I have refused Finally, my ticket has been reimbursed, PLN: 30.137,55 PLN B So far Travel agent is not responding my messages and did not provide evidence of any additional charges. They also refused to reimburse my Visa Card, and forwarded reimbursement to account with big changes on the exchange rate I do accept that they have Agency Fee for selling the ticket, but the charge of Euro 1, 563,73 for service needs attention of TAX Department! Issuance of ticket : PLN 37.585,59 Reimbursement of ticket PLN 30.137,55 Agency profit: 7.448,04 or Euro 1.563,73
User's recommendation: Be carefull as they will try to charge you anything possible, charge for use the payment card, ...The ticket they will offer is more expensive than purchased from airline, but not available on the Airline web pages, therefore no choice, but high risk of purchasing
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