Elizabeth K Vid

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Rooms To Go - They are trying to get me a 76 year old, handicap woman to put together a headboard.it

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It has taken me four days to get in touch with someone at RTG. #1, the bed is too heavy, it leaves the carpet underneath to wrinkle. I have fallen twice by tripping over the carpet. First time I fell it took me 45 minutes to get up. Second time I fell same problem, tripping over the carpet. Also, the base of the bed has boards around the bottom of the bed. Being handicapped, I cannot reach making my bed properly. I keep stubbing my toes. So, RTG suggested that I change the boards to metal rails. I said fine, they said I had to pick out a different headboard. I did that but was told I had to put the bed together myself. How in hells name can I put this together. Trying to get someone to talk to is disgusting, I was put on hold so many times, I was disconnected 5 times, given the wrong number to call information. Monday morning I plan on calling, Jeffrey Seaman, CEO and Jerry Alderman. Their number is 813-623-****. If I get no satisfaction there, Im calling the local TV stations. I want them to come into my home and see what Im talking about.
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Preferred solution: Let the company propose a solution

1 comment
TellUsRTG

This is terrible to hear and we definitely need to look into this for you. Please text 76667 to connect with our care team, or chat with us at www.RoomsToGo.com. - Tiffany