Gary C Fgy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Express Flooring - Sold me one product and tried to delivery a floor of less value.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Purchase Wooden Vinyl Plan flooring but tried to install just vinyl flooring. I stop the installation. I could not get the manager or the salesmen to call until I insisted talking to the President who does not talk to his customer. I finally, received call from sales manger and called my order which also include $3,899 in carpet purchase and installation the next day. The next day, the carpet and installers showed and I sent them away. Still have not received my refund after promised in writing from the sales manager. after
View full review
Loss:
$2400
Cons:
  • Customer service avoids returning calls initially

Preferred solution: Full refund

User's recommendation: Do not give this cmpany any upfront money. Take picture of what you are buying. Make sure that you get your product within the 3 day window. If you don't. do not expect good customer service.

1 comment
Lorelei Ycy

Horrible experience. Under delivered.

POOR customer service. NO COMMUNICATION!! We haven’t even had the install completed and we’re still not done!!

If you’re considering having flooring replaced — get EVERY detail in writing. TRUST NO ONE!!