Gary C Fgy
Profile Info
Verified Reviewer
New Reviewer
This reviewer has provided their contact information.
Company representatives can access it by applying for one of the business plans.
Learn more ›
Gary C Fgy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaExpress Flooring - Sold me one product and tried to delivery a floor of less value.
Purchase Wooden Vinyl Plan flooring but tried to install just vinyl flooring. I stop the installation. I could not get the manager or the salesmen to call until I insisted talking to the President who does not talk to his customer. I finally, received call from sales manger and called my order which also include $3,899 in carpet purchase and installation the next day. The next day, the carpet and installers showed and I sent them away. Still have not received my refund after promised in writing from the sales manager. after
Loss:
$2400
Cons:
- Customer service avoids returning calls initially
Preferred solution: Full refund
User's recommendation: Do not give this cmpany any upfront money. Take picture of what you are buying. Make sure that you get your product within the 3 day window. If you don't. do not expect good customer service.
1 comment
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Horrible experience. Under delivered.
POOR customer service. NO COMMUNICATION!! We haven’t even had the install completed and we’re still not done!!
If you’re considering having flooring replaced — get EVERY detail in writing. TRUST NO ONE!!