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Whirlpool - Lack of effort to assess stovetop

Update by user Sep 10, 2021

I am a renter and have had to do everything to try to get this resolved. This has been going on since the end of June 2021, so all summer with no stove. I have contacted the company multiple times through email and via phone.

Original review posted by user Sep 10, 2021
A crack appeared in my new glass stovetop making it unusable in June 2021. This now September and Whirlpool's "locating team" is still trying to locate a whirlpool certified person to come here and assess whether I dropped something on it or it was a flaw in the glass cooktop. They can't seem to do a simple area search of zip codes to find this person so I had to do that.

User's recommendation: Be ready to be your own advocate!

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ID
#2859010 Review #2859010 is a subjective opinion of poster.
Pros
  • Friendly on phone
  • Other appliances are working well
Cons
  • Very poor response from whirlpool
  • I have to do their work to find someone to assess in my area
Loss
$20
Preferred solution
I want someone to come here and look at this stovetop to assess I did not drop anything on it so that it will be replaced immediately. This has gone on a LONG time. I had to buy a single hot plate ($20) so I can fry eggs, steam veggies, etc.