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Q-Grips - Problem with refund from $74.04 to $58.50

Your suggestion for me to consult with a lawyer shows how you treat your customers . WOW . I bought your product in good faith and you are now charging me $15.54 penalty PLUS another $8.00 postage to send product back. REALLY ??????
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ID
#2869210 Review #2869210 is a subjective opinion of poster.
Loss
$24
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Q-Grips - Problem with product and refund

I ordered their product and when received attempted to use it. It hurt my ear so I decided to return it. I called company and they informed me that had received it and were going to credit my account for $58.50. I paid $74.04 and they told me that the expedited processing of $9.99 was not refundable. WHY? I did not not specify this on this and want my $9.99 refunded.

User's recommendation: Do not buy product.

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ID
#2866124 Review #2866124 is a subjective opinion of poster.
Location
Lancaster, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Q-Grips - Problem with return

back in Aug. 27 ? I returned order # 79E70616DB by UPS as per your instruction memo. UPS is holding product ? because they state that mailing label was not deliverable. The latest info is they are holding it on Aug 30. Can not find out latest status from them. The tracking # is - 940010****568459****06. Need help so you can get product de delivered
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ID
#2858004 Review #2858004 is a subjective opinion of poster.
Product
Q-Grips Earwax Remover Ear Cleaner
Cons
  • Did not help - hurt my ear
Loss
$75
Preferred solution
Full refund